Frequently Asked Questions (FAQ)

Welcome to the RoboTrader Malaysia support hub. Before reaching out to our technical team, please browse through these commonly asked questions regarding the setup and operation of our Expert Advisors (EAs).

1. General Information

What is an Expert Advisor (EA)?

An EA is an automated trading script specifically designed for the MetaTrader platform. It monitors the markets 24/5 and executes trades based on pre-defined mathematical logic, removing human emotion and fatigue from the trading process.

Which platform do your EAs support?

Our current suite of professional EAs is developed exclusively for MetaTrader 5 (MT5) to take advantage of its superior execution speed and multi-threaded backtesting capabilities.

Do I need to keep my computer on 24/5?

Yes. For the EA to monitor the market and manage trades, the MT5 terminal must remain open and connected to the internet. We highly recommend using a Virtual Private Server (VPS) to ensure 100% uptime regardless of your local internet or power stability.

2. Installation & Mandatory Settings

Where can I download the EA file?

You can download the latest version of our EA via our secure link upon completion of the payment. 

Why is the "WebRequest" setting mandatory?

Our EAs communicate with a secure server to verify your license and fetch real-time data. Without whitelisting our server, the MT5 internal firewall will block this connection, and the EA will fail to initialize.

To fix this:

1. Go to Tools > Options > Expert Advisors.

2. Check "Allow WebRequest for listed URL".

3. Add exactly: https://docs.google.com

3. Activation & Troubleshooting

Why does the EA disappear immediately after I drag it to the chart?

This usually happens for one of two reasons:

• Missing URL: You haven't whitelisted https://docs.google.com in your terminal settings (see Section 2).

• Incorrect Username: In the EA "Inputs" tab, the Username field must match your registration name exactly. If there is a mismatch, the EA will automatically remove itself for security reasons.

What does a "Blue" or "Grey" icon in the top right corner mean?

• Blue/Colored: The EA is active and running correctly.

• Grey/Sad Face: The EA is loaded but Algo Trading is disabled. Ensure the "Algo Trading" button at the top of your MT5 terminal is Green.

The EA is attached, but it isn't taking any trades. Why?

EAs only execute trades when specific mathematical conditions are met. If the markets are stagnant or high-impact news is pending, the EA may remain idle to protect your capital. Check the "Experts" tab at the bottom of MT5 to ensure there are no "Authentication Failed" or "Connection Error" messages.

4. Licensing & Rental

Can I change my registered username later?

Usernames are tied to your specific license at the time of purchase or rental. If you need to update your registration details, please contact us at robotradermalaysia@gmail.com.

What happens when my rental period expires?

The EA will automatically stop opening new positions once the license expires. It is your responsibility to renew the rental or upgrade to a lifetime license before the expiration date to ensure continuous market coverage.

Still have questions?

If your issue isn't covered here, please visit our [Contact Us] page or email our technical desk at robotradermalaysia@gmail.com. Please include your MT5 username and a screenshot of your "Experts" tab for faster troubleshooting.